PADS4 on Samsung Tizen 5.0 (SSSP7)

PADS4 Installation Manual

Viewer on Samsung SSSP7 (Tizen 5)

Contents

1. First time use

1.1. Configuring the device

1.2. Resetting the device

1.3. Uninstall an app

2. Installing PADS4 Viewer

2.1. Checking device firmware

2.2. Updating firmware

2.3. Adjust PADS4 Viewer settings using the options screen

2.4. Enable 4K video mode in PADS4 CTRL Center

3. Supported features & limitations

4. Troubleshooting

1. First time use

This document is related to the SSSP7.

When you turn the device on for the first time, it will open a configuration wizard. Follow the steps and specify the settings, as mentioned below. (If the configuration wizard does not start, then please first factory reset your device, as described in ‘1.2 resetting the device’.)

1.1. Configuring the device

Please read the installing section to setup the Viewer. There are no changes that need to be performed before installing the Viewer.

1.2. Resetting the device

If your device was used before, we recommend that you factory reset your device, so that all storage is freed and no other software interferes with the PADS4 Viewer software.

The device will factory reset and afterwards you will see the welcome screen, please follow the steps as described in ‘1.1 configuring the device’.

1.3 Uninstall an app

When you fail to open the device menu by pressing the key combination, it is possible that the installed app blocks this option. Then you need to uninstall the app first before you can open the device menu.

2. Installing PADS4 Viewer

If the wizard does not show up on startup, change the input to HDMI, next press the menu button on the remote control and select Setup under System menu (Default pin is 0000).

When finished the device will download the PADS4 HTML5 Viewer software and start. At the left bottom location a connection indicator icon will appear. It will turn green if a valid connection is made to the Server.
If a problem occurs open the viewer settings and have a look at the log which may contain important (error) information.

The first time the device is configured, a valid server connection is required to download the PADS4 HTML5 Viewer software.

2.1. Checking device firmware

To run the PADS4 viewer properly on the SSSP6 and make sure that all functionality works, you need to have firmware as mentioned in step 4 installed on the device. Please check using the following steps.

2.2 Updating firmware

2.3. Adjust PADS4 Viewer settings using the options screen

You can adjust the PADS4 Viewer settings directly on the display. To enter the options screen on the device itself, hold the left mouse button down or touch the screen for 3 seconds.

2.4. Enable 4K video mode in PADS4 CTRL Center

- On your PADS4 server, head over to PADS4 CTRL Center.
- Login to your dashboard, and head over to the Viewers section.
- Hover over your Samsung Tizen Viewer in the dashboard, and click on the 3 dots on the right.
- Select  "View Details", and select the Settings cogwheel (this will take you to the Screen Settings).
- Select the Style tab.
- Enable the Enable Ultra HD/4K slider.

Note: This will only function in Tizen 3.0 or above (in combination with PADS4 2022.3 and above). The limitation of this feature is that you can only play a single 4K video per page in your PADS4 presentation.

3. Supported features and limitations

Support	Category	Description
	Automatic PADS4 Software updates	Supported. HTML5 Viewer is automatically updated.
	Offline mode of device	While offline from the network, the device will still continue to play PADS4 presentations and change planned schedules for 7 days. Scheduled presentations, content and data is cached local.
	Device
	Portrait mode	Supported. Set the PADS4 rotation option to 270 degrees in the Viewer settings to set the screen in portrait mode. Do NOT use the screen SSP rotate option
	Block remote control	Option to prevent usage of remote control to operate the screen
	Transfer protocols	HTTP, HTTPS (<= TLS 1.2)
	Turn off display	Not supported
	Cluster Viewer	This device is able to be used as Cluster Viewer
	Volume Level	Option to specify the maximum volume on device level
	Elements
	Video element	Maximum number of videos 2 seamless videos on each page. Check out the supplier documentation for more info Video rotation Possible using portrait mode only 4K video mode Supported (add throughout CTRL Center) Seamless videos Supported in landscape orientation only Maximum framerate 30 fps Playback speed adjustment Not supported Reflection, skew, flip Not supported Streaming HTTP, HLS,RTP, UDP Simultaneous playing video from stream and file is not supported.
	Image element	Support for JPG, PNG, BMP, GIF
	Text element	Supported
	Line element	Supported
	Shape element	Supported
	Scrolling text element	Supported
	Formatted text element	Supported
	Flash element	Not supported
	Table element	Supported
	Interactive button element	Supported Mouse cursor options not supported Interactive Data filter & sort dialog window not supported
	Web element	Usage of the interactive Address Bar not supported
	Data connections	Data connections make it possible to show information from external sources inside presentations
	Data providers	More than 70 PADS4 data providers for retrieval of (realtime) data from external sources and the possibility to change and join the data to fit your purpose
	Viewer Variables	Usage of Viewer Variables can simplify your presentations and data connections. It also gives the opportunity to centrally manage the content without changing presentations or data providers.
	Property bindings	Apply element properties by using external data sources
	Powerpoint element	Supported Requirement: Microsoft Powerpoint must be installed on the PADS4 Server Clipping, User interactivity and mousepointer not supported
	PDF element	Supported (Xpert license required)
	Rules	Rules will make it possible to interact on certain situations like realtime data and change the behavior of a presentation automatically
	Presentation rules	Supported
	Page rules	Supported
	Element rules	Supported
	PowerBI	Not supported. Microsoft PowerBI is not supported on Tizen 5.0 because it uses Chromium 63 Web Engine. PowerBI requires Chromium 94 or later.
	Device Management	Device management which can be performed from a remote location
	Remote device management Web based and Windows	Connection state Device connection state information Alerts Automatically send out alerts when network failures occur for this device Reboot Supported Restart Viewer Restart PADS4 Viewer Shutdown Not supported Wake On Lan Supported Screenshot Retrieve screenshots for what is actually displayed Logs Viewer log, synchronization log, system info Viewer Settings Edit Viewer Settings Fonts Install Fonts on device Proof of play Show Proof of play information Blackbox If help from NDS Support is required, the blackbox contains important information for investigation purposes
	Remarks
	Colors	Texture and pattern colors are not supported
	Transition effects	Horizontal and vertical blinds not supported Splitters, increased circle and sliced circle not supported
	Content file integrity	PADS4 Content Library file integrity is checked during synchronization using MD5
	Proof of play	Local storage limitation of max. 50.000 records on the HTML5 Viewer during offline period. When the 50.000 is hit, the oldest value will be removed first.
	Shape element	A shape with a gradient outline is not supported

4. Troubleshooting