Contents
1.2. Resetting the device
2.3. Install PADS4Philips from USB stick
2.4. Configuring the device for PADS4Philips
2.4.1. Validate Date Time configuration
2.4.2. Optional: Shutdown and Wake on LAN support
2.4.3. Optional: Enable TeamViewer
2.5. Connecting to PADS4 Server
2.6. Adjust PADS4 Viewer settings using the options screen
2.7. Updating PADS4 Viewer and PADS4Philips app
2.8. Accessing Android menu when PADS4 Viewer is running
3. Supported features & limitations
1. First time use
During the installation, you will need to configure the PADS4 Server location. Best approach is to complete the installation of the PADS4 Server first, before continuing the configuration of the device.
The minimum PADS4 Server version required for the PADS4Philips app is version PADS4 Foundation 2021.2.
When you turn the device on for the first time, it will open a configuration wizard. Follow the steps and specify the settings, as mentioned below. (If the configuration wizard does not start, then please first factory reset your device, as described in ‘1.2 resetting the device’.)
1.1. Configuring the device
| Step | Description |
| 01 | In the Welcome screen select your preferred language and click start. |
| 02 | On the Security Setting screen, make sure that ‘SICP Network Port’ is enabled. Optionally you can enable or disable the other settings. Press next to continue. |
| 03 | On the Network Setting screen, select your preferred network type, press next and configure this accordingly. |
| 04 | On the Signage Display Settings screen, press the skip button. |
| 05 | On the Clone Media Files screen, also press the skip button. |
| 06 | Setup Complete press the finish button. |
The device will show CMND & Deploy, an app supplied by Philips, you do not need to configure this app.
1.2. Resetting the device
If your device was used before, we recommend that you factory reset your device, so that all storage is freed and no other software interferes with the PADS4 Viewer software.
| Step | Description |
| 01 | Enter the android menu by pressing the Home button followed by the numbers 1 8 8 8 on the remote control. |
| 02 | Open the settings. |
| 03 | Select System Tools -> Factory Reset. |
| 04 | Click on Factory Reset and confirm by pressing OK. |
The device will factory reset and afterwards you will see the welcome screen, please follow the steps as described in ‘1.1 configuring the device’.
2. Installing PADS4 Viewer
To install the PADS4 Viewer on the Philips display, you first need to get in the android menu of this device. To open the android menu, press the home button followed by numbers 1 8 8 8 on the Philips remote control.
2.1. Checking device firmware
To run the PADS4 viewer properly on the xxBDL3550Q and make sure that all functionality works, you need to have firmware version FB01.10 installed on the device. Please check using the following steps.
| Step | Description |
| 01 | Enter the android menu by pressing home 1 8 8 8. |
| 02 | Open the settings. |
| 03 | Select about. |
| 04 | The build number should match FB01.10 |
2.2. Updating device firmware
To update the firmware please follow the instructions in the document provided by Philips: https://www.dropbox.com/s/8sj2pfo7uv01dd9/xxBDL3550Q%20Latest%20FW.pdf?dl=0
General Philips download center: https://www.dropbox.com/s/fje9ge0ao8at6rq/One_Link.xlsm?dl=0
2.3. Install PADS4Philips from USB stick
The PADS4Philips.apk can be found on the PADS4 Server in the apps folder of the PADS4 installation directory. The default PADS4 installation directory is ‘C:\Program Files\Net Display Systems\PADS4’.
You can also download the latest version of PADS4Philips from http://go.pads4.com/?fwlink=1006.
If you download the latest version, make sure that you will also place it in the apps directory on the PADS4 Server, because if the server is containing a different version, it will install that version of the PADS4Philips app, once connected to the PADS4 Server.
| Step | Description |
| 01 | Copy the PADS4Philips.apk on a USB stick. |
| 02 | Insert the USB stick into the device. |
| 03 | Enter the android menu by pressing home 1 8 8 8. |
| 04 | Select Storage -> your USB drive and open the PADS4Philips.apk. |
| 05 | Select install and after installation open the app. |
2.4. Configuring the device for PADS4Philips
Next we are going to change the device setting to make sure it automatically start the PADS4 Viewer on device startup.
| Step | Description |
| 01 | In the PADS4Philips app open Android settings by clicking on System Settings. |
| 02 | Select Signage Display -> Custom App. |
| 03 | Click Select App, then select PADS4Philips and press save. |
| 04 | Press 3x back until you reached PADS4Philips app. |
| 05 | Then open the Philips OSD Menu pressing the home button. |
| 06 | Open the configuration 1 sub menu and select Boot on source. |
| 07 | Select input custom and press back. |
| 08 | Close OSD menu. |
2.4.1. Validate Date Time configuration
Validate if the date and time are setup correctly on the device, otherwise it is possible that you will get certificate errors or other connection issues.
| Step | Description |
| 01 | IOpen the Philips OSD menu by pressing the Home button on the remote. |
| 02 | Go to Advanced option sub menu and select date and time. |
| 03 | In the date and time menu configure the date & time correctly and if the network allows it you can enable auto sync date and time. |
| 04 | Go back to the PADS4Philips app. |
2.4.2. Optional: Shutdown and Wake on LAN support.
If you want to be able to power off and start the device with the PADS4 Agent. You need to change power state to last status and enable Wake on LAN (WOL). The default power option Force On, mean the device will always be turned on when connected to a power socket.
| Step | Description |
| 01 | Open the Philips OSD menu by pressing the Home button on the remote. |
| 02 | Open the configuration 1 sub menu. |
| 03 | Select Switch on state and change to Last status. |
| 04 | Select WOL and turn On. |
| 05 | Close OSD menu. |
2.4.3. Optional: Enable TeamViewer
If you have a TeamViewer account, you can connect your Philips device to TeamViewer to manage the device remotely.
| Step | Description |
| 01 | Enter the android menu by pressing home 1 8 8 8. |
| 02 | Select Settings and go to Signage Display. |
| 03 | Enable TeamViewer Support, if not already enabled. |
| 04 | Go back to the android menu. |
| 05 | Select Apps and open the Host app. (TeamViewer Host) |
| 06 | Specify your TeamViewer account, click assign device. |
| 07 | Follow the instructions from the email that you will receive from TeamViewer. |
| 08 | Click on assign again. |
| 09 | Go back to the PADS4Philips App. |
2.5. Connecting to PADS4 Server
Now the device is ready to run the PADS4 Viewer and we only need to connect to the PADS4 Server. To do this, you only need to specify the PADS4 Server Address and press the start button. The PADS4 Server Address format looks like this:
<protocol>://<host>:<port>/<hostpath>/
- Protocol: should either be http or https, depending if you are hosting with a valid public signed ssl certificate
- Host: DNS name or ip address of the PADS4 Server
- Port: is optional, if the PADS4 server not using the default ports for http or https, you should specify the port number.
- The configured hostpath in system management, the default value is PADS4.
Example: http://localhost/pads4
Connecting to the PADS4 Server:
| Step | Description |
| 01 | Specify the correct PADS4 Server Location. |
| 02 | Optionally specify a viewer name, if not specified the PADS4 Server will generate one. |
| 03 | Press the start button. |
| 04 | Wait until the viewer download is finished, then the viewer will start. |
| 05 | The first time it will ask for the permission to permanently store content on the device, grant this permission. |
Now the viewer should start and connect to the PADS4 Server. After that, you can configure the other settings like screen orientation or block remote control with the PADS4 Agent or in the Viewer Settings.
2.6. Adjust PADS4 Viewer settings using the options screen
You can adjust the PADS4 Viewer settings directly on the display. To enter the options screen on the device itself, hold the left mouse button down or touch the screen for 3 seconds. In the options screen you can also return to the PADS4Philips app by pressing the Launcher Settings button.
2.7. Updating PADS4 Viewer and PADS4Philips app
After the initial installation of the PADS4 Viewer and PADS4Philips app, if you update the PADS4 Server the PADS4 Viewer and PADS4Philips app will automatically update to the version available on the PADS4 Server.
2.8. Accessing Android menu when PADS4 Viewer is running
If you open the Android menu by pressing home 1 8 8 8, on the remote control, when the PADS4 Viewer is running, it will probably restart the device in about 30 seconds. This is because the viewer monitor service detects that the viewer is no longer running and because of this the device will reboot. To access the menu properly, you first need to open the PADS4Philips App as described in ‘2.6 Adjust PADS4 Viewer settings using the options screen’. Then you can press home 1 8 8 8 without the device rebooting.
3. Supported features and limitations xxBDL3550Q
| Support | Category | Description | ||||||||||||||||||||||||
| Automatic PADS4 Software updates | After the initial installation of the PADS4 Viewer and PADS4Philips app, if you update the PADS4 Server the PADS4 Viewer and PADS4Philips app will automatically update to the version available on the PADS4 Server. | |||||||||||||||||||||||||
| Offline mode of device | While offline from the network, the device will still continue to play PADS4 presentations and change planned schedules for 7 days. Scheduled presentations, content and data is cached local. |
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| Device | ||||||||||||||||||||||||||
| Portrait mode | Supported. Device will adjust the rotation automatically. | |||||||||||||||||||||||||
| Block remote control | Option to prevent usage of remote control to operate the screen | |||||||||||||||||||||||||
| Transfer protocols | HTTP, HTTPS | |||||||||||||||||||||||||
| Turn off display | Turn off display when no presentation scheduled. Device still active but backlight is turned off for less power consumption | |||||||||||||||||||||||||
| Cluster Viewer | This device is able to be used as Cluster Viewer | |||||||||||||||||||||||||
| Volume Level | Option to specify the maximum volume on device level | |||||||||||||||||||||||||
| Elements | ||||||||||||||||||||||||||
| Video element |
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| Image element | Support for JPG, PNG, BMP, GIF | |||||||||||||||||||||||||
| Text element | Supported | |||||||||||||||||||||||||
| Line element | Supported | |||||||||||||||||||||||||
| Shape element | Supported | |||||||||||||||||||||||||
| Scrolling text element | Supported | |||||||||||||||||||||||||
| Formatted text element | Supported | |||||||||||||||||||||||||
| Flash element | Not supported | |||||||||||||||||||||||||
| Table element | Supported | |||||||||||||||||||||||||
| Interactive button element | Supported Mouse cursor options not supported Interactive Data filter & sort dialog window not supported |
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| Web element | Usage of the interactive Address Bar not supported | |||||||||||||||||||||||||
| Powerpoint element | Supported Requirement: Microsoft Powerpoint must be installed on the PADS4 Server Clipping, User interactivity and mousepointer not supported |
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| PDF element | Supported (Xpert license required) | |||||||||||||||||||||||||
| Data connections | Data connections make it possible to show information from external sources inside presentations | |||||||||||||||||||||||||
| Data providers | More than 70 PADS4 data providers for retrieval of (realtime) data from external sources and the possibility to change and join the data to fit your purpose | |||||||||||||||||||||||||
| Viewer Variables | Usage of Viewer Variables can simplify your presentations and data connections. It also gives the opportunity to centrally manage the content without changing presentations or data providers. |
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| Property bindings | Apply element properties by using external data sources | |||||||||||||||||||||||||
| Rules | Rules will make it possible to interact on certain situations like realtime data and change the behavior of a presentation automatically | |||||||||||||||||||||||||
| Presentation rules | Supported | |||||||||||||||||||||||||
| Page rules | Supported | |||||||||||||||||||||||||
| Element rules | Supported | |||||||||||||||||||||||||
| Device Management | Device management which can be performed from a remote location | |||||||||||||||||||||||||
| Remote device management Web based and Windows |
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| Remarks | ||||||||||||||||||||||||||
| Colors | Texture and pattern colors are not supported | |||||||||||||||||||||||||
| Transition effects | Horizontal and vertical blinds not supported Splitters, increased circle and sliced circle not supported |
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| Content file integrity | PADS4 Content Library file integrity is checked during synchronization using MD5 | |||||||||||||||||||||||||
| Proof of play | Local storage limitation of max. 50.000 records on the HTML5 Viewer during offline period. When the 50.000 is hit, the oldest value will be removed first. |
4. Troubleshooting
| Problem | Solution |
| Block remote control, turn off display, shutdown command and other native command on Philips device are not working. | Make sure sicp over network is enabled and hosted on port 5000. |
| When the viewer is starting, the browser is not running full screen. | Check your firmware version, probably an incompatible version of the firmware is installed. |
| Device fails to connect to the network over Ethernet. | Updating the firmware might solve this problem. |
| The navigation bar is visible on the device. | Updating the firmware should solve this problem. |
| Every time the viewer starts, it asks for the permission to permanently store content on the device. | Check your firmware version, probably an incompatible version of the firmware is installed. |
| Device not starting on WOL command. | Check if the WOL is enabled on the device and that a power save mode is selected, that allows WOL. |
| Used valid certificate is not accepted by the PADS4Philips app. | Check if the date and time are configured correctly on the device. |